FAQs

Frequently Asked Questions

General

The ProBox is a monthly subscription box for hair and beauty professionals.

Pro Membership is an online membership for hair and beauty professionals where you gain access to one on one support, job boards, workshops and courses, exclusive discounts, and opportunities to make more money and take your career to the next level.

The ProBox – Hair or Beauty is £30.00, with both costing £63.00.

The Pro Membership with ONE ProBox is £40.00.

Both Boxes, with membership costs £73.00

ALL subscriptions incur an additional P+P cost of £6.99.

The monthly subscription is renewed automatically every month until you cancel. You must cancel by the 14th of the month should you not wish to receive any further boxes.

Please note that orders in progress cannot be cancelled.

Unfortunately, not at the moment.

Don’t worry, there are no hidden fees. Full price at checkout includes Postage + Packaging and VAT.

We strongly encourage those who intend to subscribe to read the Terms and Conditions, so that they are aware of the cancellation policy and charges involved with our recurring service.

We’re sorry to hear that you wish to end your subscription to Go Gorgeous Online. To Cancel, contact our Customer Care Team via email at hello@gogorgeous.online or by calling us on 0203 488 1722 (Monday-Friday 9am – 5pm). 

Please note that cancellations need to be made by yourself through your online account.

Please note that you are unable to cancel orders already in progress.

To optimise your Go Gorgeous Online experience, we recommend using either Google Chrome or Mozilla Firefox browsers.

If this does not resolve the issue, please reach out to us at hello@gogorgeous.online

Account

To log into your account, click on the login icon on the top right hand corner of our website homepage (www.gogorgeous.online) – This will prompt you with two login options (Log In and Register). Enter your email address and password. Once logged in, you should be able to see your full dashboard.

If this does not work then please email hello@gogorgeous.online with the full name on your account along with your billing/delivery postcode and our Customer Care Team will be happy to help.

Maybe you have forgotten your password? Simply click “Forgotten password”, type your e-mail address and we’ll send you a link to re set your password. If you fail to receive an email within minutes containing the new password, you may have given an erroneous or mistyped e-mail address at the time you set up your Go Gorgeous Online account. In such event, please send us an email along with your full name and billing/delivery postcode to hello@gogorgeous.online and our Customer Care Team will be on hand to help.

Address changes must be made by the 20th of the prior month in order to take effect for the next month’s shipment (e.g. to change the shipping address for your February ProBox, you will have to update your address by the 20th of January).

Please follow the below steps to update your address information:

  • Please log into your customer account on our website, www.gogorgeous.online and click on ‘login’ in the top right hand corner of the homepage
  • Your Account Dashboard will appear
  • Click on ‘Addresses’ on the left menu
  •  Now you will have your shipping and billing addresses on screen

*If the address is not updated in time, the shipping label will be printed with the previous address. If an item is returned to sender due to an incorrect address, we will only be able to resend your address upon it’s return back at our Warehouse.

Once you have successfully subscribed to ProMembership, you will receive an email containing a link to register for your online membership account. 

(if you do not receive this, please contact us)

How to access your dashboard

  • Once you have registered, click on the members area tab in the top right hand corner
  • You will then be promted with a login box
  • Enter your email and password (NOTE: this is the details you entered upon the membership registration, not the payment log in accessed upon checkout)
  • Once logged in, you’ll see the members area dashboard on the right 

If you need further assistance, please contact us.

We need to receive cancellations by the 20th day of your desired finishing month. Any cancellation past that date will end with the following months box.

For example, if you subscribe on the 1st of the month you would need to cancel before the 20th of the same month, otherwise you will be charged for one more box. Please note that if you’ve already been billed for the current month (usually on the 1st for the monthly subscription), your cancellation will be effective starting next month.

IMPORTANT: If you sign up or cancel after the 20th you will receive that months box which you are subscribing too along with the following months box, which will then be your last.

More than likely, the reason is that the cancellation did not take place within the subscription deadline. 

Your monthly subscription to the ProBox must be cancelled by the 20th of the desired final month(e.g. you must cancel by the 20th of February if you wish for the February box to be your final month). 

Should you wish to return a box back to us, please do so within 14 days of your box being dispatched. After this period, we will not accept your box back for a refund.

Please note that boxes will only be refunded if all of the products are returned unused. 

To return your box back to us, please contact our Customer Care Team at hello@gogorgeous.online who will provide you with our Returns Address and an Authorisation Code.

Go Gorgeous Online are not responsible for covering returns postage fees – It’s fine to send your box back via a Standard Delivery Service but we do ask that you keep a copy of your postage receipt in the event that your box does not reach our Warehouse.

You must wait until your current plan has expired or been cancelled before you can update your account with a new subscription. Otherwise, it will cause an overlap and you might receive duplicate boxes/charges. (For example, if your plan expires in January, you must wait until February to reactivate your new plan).

To reactivate your subscription, please re-subscribe using the subscribe page on the website.

Delivery

Once you have activated your subscription, we will ship your first box within 48-72 hours. After this, we typically ship our boxes around the 30th of the month but this can be subject to change. Kindly note that we are not liable for any unforeseen warehouse or postal delays.

For UK addresses, it can take 3-5 working days for delivery from when the package leaves our warehouse. 

Please note that our estimated delivery dates are estimates only; we cannot guarantee that there will not be shipping delays at times

Unfortunately, not at the moment! But we aim to ship worldwide, very soon.

Postage and Packing is £6.99 (UK). We show you a breakdown of the final cost at checkout which includes the box cost and delivery charge.

We’re really sorry to hear that your items are damaged. Sometimes contents of the box may be disturbed in transit but we’re always on hand to help.

To ensure we can get this sorted for you as quickly as possible, please ensure that you provide images of any damage for Quality Assurance purposes. Once we receive the image, we will be able to address the warehouse with this error and offer replacement options.

IMPORTANT: If you experience any issues with missing or damaged items, you must contact Go Gorgeous Online at hello@gogorgeous.online within 30 days from the date of receiving the merchandise.

We’re really sorry to hear that you’re missing an item from your box and can understand this is disappointing. To help us resolve this for you quickly, please inform our Customer Care Team which product you believe to be missing from your box by sending an email over to hello@gogoregous.online.

We will then be able to investigate the matter further for you.

There are several reasons you may not have had your box yet. Here we aim to help you through the steps to identify these.

When the box leaves our warehouse, we send you a dispatch email. If you have received this email, the box is now on its way to you and you should receive your box within 3-5 working days 

Payment

To change your payment details, please complete the following steps:

  • Please log in to your customer account on our website, www.gogorgeous.online
  • Now select “Payment Methods” on the left hand sidebar
  • Click on “Add Payment method”

Please note that if payment has already been taken for that month, the payment changes will only take effect with your next box.

IMPORTANT: We are unable to take payment information over the phone or via email so this needs to be done by yourself through your online account.

We currently accept most major credit and debit cards including VISA, Mastercard and AMEX.

For both the ProBox and ProMembership, payment for your first month will be taken straight away when you sign up. After this, payments are typically taken on the same date from your initial payment, every month thereafter.

We will typically attempt to debit your account every 48-72 hours until it is successful. If we are unable to successfully charge you after several attempts, we will withhold shipment of the ProBox until your billing details are updated.

The subscription will go on ‘hold’ until your billing details are updated -However, this will not cancel the subscription.

At this time, it is not possible to pay for different subscriptions with separate payment methods. If you wish to pay for a given subscription with another credit card, you will need to set up another account using a different email address. Please note that a change of your banking data for a subscription also extends to all other subscriptions of your account.

Your promo code may only be valid for certain subscriptions or the code may have already expired. These restrictions are detailed on the fine print of the offer. If the problem persists, please reach out to us at hello@gogorgeous.online and we will be happy to assist you.

Unfortunately, subscriptions cannot be temporarily suspended at this time. If you desire a time-out for one or two months, you may cancel your monthly subscription within the cancellation deadline Terms and Conditions then reactivate it at a later date.

Product

We make every effort to create an exciting mix of products in every ProBox. In some rare instances, an individual product that has proven popular and well-loved in the past may make a re-appearance in your box. If you are unsatisfied with a duplicate product, please reach out to us at hello@gogorgeous.online and a member of our Customer Care Team will be able to help you.

Regrettably, we cannot guarantee that your ProBox is free of certain substances or compounds since we feature different products every month. If your client suffers from a known allergy against certain substances or compounds, we urgently recommend you to thoroughly review the ingredients of a respective product before using it.

Still need help?

drop us an email at hello@gogorgeous.online